What is demo Return and Exchange Policy? How does it work?
Kwabey’s returns and exchange policy gives you an option to return or exchange items purchased on Kwabey for any reason within the specified return/exchange period which is 15 days from the date of delivery.
We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in your Kwabey Wallet provided the product meets the return policy and you have a shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent will do a quality check on the return. For a successful pickup, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. We won’t be able to entertain any return without the original tags and packaging.
Kwabey will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Kwabey would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
When will I get my refund?
We will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request which means your refund will be initiated within 24 hours of a successful pickup.
A successful pickup will be counted if a quality check is passed at the time of pickup. However, in some cases where QC will not be possible at the time of pickup, the refund will be initiated after the product will reach the warehouse and will pass the Quality Check.
In this ongoing pandemic, we have stopped the Doorstep Quality Check due to safety measures for now. So, the refund will be initiated once the product reaches our warehouse and a Quality check is done. You will be duly informed at every stage.
Will I get back the shipping costs if I self-ship the returns?
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
What are No Questions Asked Returns?
Once you create a return via App / Desktop as per the returns policy, Kwabey will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated within 24 hours.
Why has my return been put on hold despite No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a checkbox click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
Can I return the products if I do not find them as per my expectations?
At Kwabey, we ensure you the best of everything from quality to customer service. However, if you do not find the product as per your expectations you can return it within 15 days from the date of your delivery. We will be happy to help you.
How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Kwabey as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Kwabey Wallet – 24 Hours
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, Kwabey initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a Kwabey warehouse. In case of any refund discrepancies, Kwabey may at its sole discretion, request you to share with us a screenshot of your bank statement.
Does Kwabey pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on website
- We will pick up the return within 2 – 5 days from the request placement date.
- Please keep the return shipment ready.
How can I Self-Ship the product to Kwabey?
If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return an ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared via Contact us option available on the website. The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross-checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I self-ship the Returns?
You can send the return to the following address :
Kwabey technologies, Second Floor, SCF-38, G- Block, BRS Nagar, Ludhiana – 141012
Kindly do not send it to any other address as the package would not be acceptable then.